Privacy Policy
This Privacy Policy describes how thehonestfig.co.uk (the “Site,” “we,” or “us”) collects, uses, and discloses your Personal Information when you visit, use our Services, or make a purchase.
Last updated: November 13, 2025
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases or provide our services. We may also collect additional information if you contact us for customer support.
“Personal Information” means any information that can uniquely identify you. Below is more detail on what we collect and why.
Device Information
Examples of Personal Information collected: IP address, browser type, time zone, cookie data, what pages you view, and how you interact with the Site.
Purpose of collection: To ensure the Site displays correctly, to understand visitor behaviour, and to help us improve performance and design.
Source of collection: Automatically collected when you access the Site via cookies, log files, web beacons, or similar technologies.
Disclosure for a business purpose: Shared with Squarespace and Google Analytics.
Order Information
Examples of Personal Information collected: Name, billing and shipping address, email address, phone number, and payment information (processed securely via Stripe or PayPal).
Purpose of collection: To fulfil orders, process payments, arrange delivery, confirm purchases, communicate with you, screen orders for potential fraud, and send information or offers consistent with your preferences.
Source of collection: Collected directly from you.
Disclosure for a business purpose: Shared with Squarespace, Stripe, and PayPal.
Customer Support Information
Examples of Personal Information collected: Any information you choose to share with us.
Purpose of collection: To respond to your questions, feedback, or requests.
Source of collection: Collected directly from you.
Disclosure for a business purpose: May be shared with Squarespace if needed for support purposes.
Minors
Our Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.
Sharing Personal Information
We share your Personal Information with trusted third parties to help us provide our services and fulfil our obligations. For example:
Squarespace: Website hosting, checkout, analytics, and marketing tools.
Stripe and PayPal: For secure payment processing.
Google Analytics: To understand how visitors use our website. You can learn more here: Google Privacy Policy.
Email Marketing: We use Squarespace Email Campaigns to send newsletters and updates (only if you opt in).
We may also share Personal Information to comply with applicable laws or lawful requests (such as subpoenas), or to protect our rights.
Behavioural Advertising
We use Google Analytics and Squarespace Analytics to understand how visitors use our Site and to improve our marketing. This may involve cookies or similar technologies to collect anonymous insights.
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
You may also manage ad preferences on these platforms:
Using Personal Information
We use your Personal Information to:
Provide products and services
Process payments and deliver orders
Send administrative and marketing emails (if subscribed)
Respond to your messages and support requests
Improve the Site’s performance and user experience
Lawful Basis
If you are a resident of the UK or European Economic Area (EEA), we process your Personal Information under the following lawful bases:
Your consent
Performance of a contract with you
Compliance with legal obligations
Our legitimate interests in maintaining and improving our services
You can withdraw your consent at any time by emailing linda@thehonestfig.co.uk.
Retention
We keep Personal Information for as long as needed to fulfil the purposes outlined above or as required by law. When information is no longer needed, we securely delete or anonymise it.
Cookies
A cookie is a small text file stored on your device that helps our Site function and improve your experience.
We use cookies for:
Site functionality (for checkout, navigation, and preferences)
Performance and analytics (to understand site usage)
Marketing and advertising (where you have consented)
You can manage or disable cookies through your browser settings. Please note that removing cookies may affect how our Site works.
Learn more about cookies and how to control them at www.allaboutcookies.org.
Do Not Track
Because there is no consistent industry standard, we do not alter our data collection practices in response to “Do Not Track” signals.
Changes
We may update this Privacy Policy periodically to reflect new legal or operational requirements. Updates will be posted on this page with a revised date.
Contact
For questions, concerns, or complaints about this Privacy Policy or your personal data, please contact:
The Honest Fig
linda@thehonestfig.co.uk
The Corn Exchange, Market Hill, Royston SG8 9JR, United Kingdom
07951 238786
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/