Terms and Conditions

Please read all the terms and conditions before placing an order. By purchasing from The Honest Fig Ltd, you hereby agree to our general terms, our terms & conditions and our delivery terms & conditions.

Still have questions? Email us at linda@thehonestfig.co.uk and we will get back to you within 48 hours.


Orders

Products

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  • Due to the fresh nature of our produce and perishable goods, returns cannot be accepted. Should there be an incorrect or faulty item in your delivery, it must be reported within 1 hour of receipt in order for us to offer replacement or refund. We require images of defective or incorrect items.

  • You may cancel your order within a 2‑hour ‘grace period’ after booking. After this time, we are unable to process cancellations.

  • You may amend your order within the same 2‑hour grace period after booking. After that limit, changes to orders or delivery slots cannot be processed.

  • Our boards and platters use seasonal items and fresh produce, which means substitutions may be necessary if supply issues arise. Whilst menus are a guide to what you can expect, we cannot guarantee the exact inclusion of all items.

  • When products are delivered, please keep them refrigerated and consume on the same day. If left unrefrigerated beyond 4 hours you assume responsibility for disposing of the food. The Honest Fig Ltd will not be liable for adverse reactions if storage instructions are ignored.

  • Please notify us of any allergies or dietary requirements at checkout. Please be aware we cannot guarantee that any product is free from traces of the 16 major allergens due to handling and kitchen environment.

Unless you explicitly ask us not to, we reserve the right to use images taken at events or delivered orders on our social media platforms.